The AILG-IT Committee and IS&T have established two MIT Voice-over-IP (VOIP) phone numbers for each FSILG, which the FSILG can use if it wishes. One of the numbers is dedicated to the undergraduate leadership and the other to the house corporation. Please note these numbers are initially only reserved for each FSILG, but only become active if the FSILG chooses to set them up and use them. That is the responsibility of each FSILG. To find the phone numbers assigned to your FSILG please write ailg-it@mit.edu for assistance.

The house corporation number could be used as an emergency contact number (e.g. to reach a responsible person if something goes wrong while the building is empty), and the undergraduate number could be available for day-to-day operations (e.g. for receiving deliveries, or as a contact number during rush). Please adhere to this convention, as it will allow the new telephone numbers to be integrated with other systems in the future.

Each telephone number can be configured to forward to several other numbers, either simultaneously or sequentially. There is no cost for the forwarding service. However, member organizations may also arrange to purchase VOIP telephones via the FSILG Cooperative Inc (FCI). Contact info@fsilg.coop for information on purchasing phones. They must be physically connected to a wired drop in your house to function.

The primary management portal for your telephone numbers is https://voip.mit.edu. Each organization's listed network contacts have been added as the initial owners of your telephone lines. If you are a network contact, your two numbers will automatically appear when you visit the management portal. This is how you will find out what your
new telephone numbers are. The full list of telephone numbers is shared with MIT, the FCI, and the AILG IT committee. If you have not been keeping your network contacts up to date, you can email the FCI at info@fsilg.coop to gain access to your account.

In 2022, IS&T changed VOIP phone management from Broadsoft to Zoom. Users can review Zoom phone service at https://kb.mit.edu/confluence/display/istcontrib/Zoom+Phone+Service. Related pages at  http://kb.mit.edu/confluence/display/istcontrib/Zoom+Phone+Service+FAQ and the main Zoom page at  https://kb.mit.edu/confluence/display/istcontrib/Zoom+Landing+Page may also be helpful.